Policies & Statements
At Stanford Sierra Youth & Families (SSYAF), we are committed to fostering a culture that celebrates and embraces diversity, equity, and inclusion. This includes creating a workplace and environment that is welcoming and inclusive of different cultures, worldviews, and lived experiences. We know that having varied perspectives and strong community partnerships help generate better ideas and outcomes as it relates to advancing our mission to transform lives by nurturing permanent connections and empowering families to solve challenges together, so every child can thrive.
It is the policy of Stanford Sierra Youth & Families that all clients/families be treated with respect, dignity and courtesy regardless of age, disability, cultural and linguistic background, race, gender, sexual orientation, socio-economic status, and religious or spiritual beliefs.
In accordance with the California Code of Regulations, Title 22, Division 6, it is the policy of Stanford Sierra Youth & Families that all certified Foster Parents and approved Resource Families will be informed on the rights of youth and non-minor dependents (hereinafter “youth”).
It is the policy of the agency to promptly respond to youth and family member grievances, questions, and suggestions. At times, youth and family members may have a grievance, suggestion, or question about their program, services, or the treatment they are receiving. The agency strongly values youth/family member feedback and everyone should feel free to raise issues of concern, in good faith, without the fear of retaliation. Suggestions for improving the agency’s service delivery is always welcomed and strongly encouraged.
The agency’s Compliance Officer receives and responds to complaints regarding the practice of therapeutic support by any staff providing services at Stanford Sierra Youth & Families. To file a complaint, contact the Chief Compliance Officer, April Ludwig, LMFT by calling (916) 344-0199 or emailing email@example.com.