It is the policy of Stanford Sierra Youth & Families that all clients/families be treated with respect, dignity and courtesy regardless of age, disability, cultural and linguistic background, race, gender, sexual orientation, socio-economic status, and religious or spiritual beliefs.

Stanford Sierra Youth & Families is committed to maintaining compliance with all applicable federal, state, and local regulatory requirements, including those established by [relevant regulatory bodies, i.e. Community Care License (CCL) standards, etc.]. We prioritize adherence to these regulations in all our operations and programs.

It is the policy of the agency to promptly respond to youth and family member grievances, questions, and suggestions. At times, youth and family members may have a grievance, suggestion, or question about their program, services, or the treatment they are receiving. The agency strongly values youth/family member feedback and everyone should feel free to raise issues of concern, in good faith, without the fear of retaliation. Suggestions for improving the agency’s service delivery is always welcomed and strongly encouraged. 

The agency’s Compliance Officer receives and responds to complaints regarding the practice of therapeutic support by any staff providing services at Stanford Sierra Youth & Families.